INCARE Global USA LLC “dba” INCARE Global (“INCARE,” “we,” “us,” or “our”), is committed to maintaining the privacy, security and integrity of the personal data entrusted to us. Protecting your privacy is at the heart of our fundamental operations. We are dedicated to ensuring the confidentiality and protection of your personal information throughout your interactions with us. This General Privacy Policy outlines a comprehensive explanation on how we collect, process, use, store, and safeguard the personal data you share with us when you interact with our website, mobile applications, engage with us on social media, participate in email marketing campaigns, communicate with us via telephone, SMS, or MMS messaging, or utilize advanced technologies such as ChatBot, AI Auto-Receptionist, RingSense, and other digital platforms, as well as during any direct interactions with our team. Your trust is our priority, and we strive to meet the highest standards of data protection across all platforms and services. It also explains your rights and how to exercise them.

This policy is designed to comply with applicable data privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other global data protection regulations.

This policy does not apply to third-party website, applications, or services accessed or linked through our platforms. We recommend reviewing the privacy policies of those third parties.

This General Privacy Policy applies to all personal information collected and processed by INCARE, as well as your engagement with our services including but not limited to:
1. Personal data collected through our website, mobile applications, registrations, subscriptions, application forms and other online digital platforms.
2. Social media interactions via official INCARE channels.
3. Participation in email marketing campaigns and engagement with promotional content.
4. Shared information during communications and interactions with INCARE representatives via telephone calls, interacting with our ChatBot and AI Auto-Receptionist technologies.
5. Personal data processed in the context of providing our services globally.
6. “SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.”

We encourage you to read this General Privacy Policy thoroughly to understand our practices. By accessing or using our services, website or interacting with us, you acknowledge and agree to the practices described in this policy. If you disagree with any aspect of this policy, we respectfully request that you refrain and discontinue using our services immediately. Your trust and privacy are of the utmost importance to us, and we are here to address any concerns or questions you may have.

We strive to collect only the information that is necessary for the purposes described in this policy.

We may collect the following categories of personal information through various interactions with you, including voluntary submissions, website usage, and communications with our services.
1. Personal Information
a. Contact Details: Full name, email address, phone number, mailing address, and physical address.
b. Demographic Data: Age, gender, preferences, and interests.
c. Employment Information: Job title, company name, company address, and other relevant details related to your professional affiliations.

2. Communication Data
a. Captures the details of your interactions with us, such as inquiries, feedback, telephone calls, SMS, MMS messaging,
b. ChatBot and AI Auto-Receptionist Logs: Interactions and queries shared via automated tools.
c. RingSense Data: Logs of phone calls, call metadata, transcriptions, and analytics where applicable.

3. Website and Technical Data
a. IP address, browser type, operating system, device information, and pages viewed.
b. Usage data from cookies, tracking tools, and website analytics.

4. Social Media Interaction Data: Publicly available information from interactions such as likes, shares, comments, and direct messages on our official social media profiles.

5. Marketing and Engagement Data
Preferences and responses to email marketing campaigns or surveys.
Data collected through event registrations, subscriptions, or promotions.

Data may be collected through:
1. Direct Collection: Information you provide when you:
a. Fill out and complete forms on our website or mobile applications.
b. Subscribe to our newsletter, registering for our marketing events.
c. Interacting or engaging with our ChatBot or AI Auto-Receptionist or customer support team.
d. Phone calls, SMS or MMS messaging, or email interactions initiated by you or us.

2. Automated Technologies We use cookie, web beacons, and tracking technologies to automatically collect:
a. Cookies and analytics tools that track website activity, preferences, pages viewed, and time spent on our site.
b. ChatBot and AI Auto-Receptionist systems that log interaction data.
c. RingSense technology that captures call metadata and analytics for performance improvement.

3. Social Media Interactions: Data shared publicly via likes, comments, and direct messages on our official profiles.

4. Third-Party Sources:
a. Social media platforms when you engage with our profiles.
b. Authorized service providers, in compliance with applicable laws.

We collect personal data for the following purposes:
1. Service Delivery: To provide, manage, and enhance the quality of our services, including responding to your inquiries, processing transactions, and fulfilling service requests.
2. Enhance User Experience: Personalize interactions and preferences, including website visits, email marketing campaigns, ChatBot or AI Auto-Receptionist sessions, and phone calls.
3. Communication: Respond to inquiries, provide, and send updates, communicate with you effectively, service announcements, administrative communications via various channels through ChatBot, AI Auto-Receptionist, emails, telephone calls, facilitate SMS or MMS notifications, voicemail, traditional mail, or face-to-face verbal interactions, and providing other relevant information.
4. Marketing and Outreach: Share and send updates, newsletters, promotional materials about our services through email campaigns, social media outreach, SMS, MMS messages, and traditional mail. These communications are only sent if you have explicitly signed up, subscribed, or agreed to receive them.
5. Customer Support: To provide efficient customer support, address any issues, and resolve concerns. This also involves detecting and preventing fraudulent activities, as well as assisting in compliance with our legal obligations.
6. Compliance: To ensure adherence to legal and regulatory requirements, including applicable local, state, and federal laws. This includes maintaining records and documentation necessary for audits, reporting, or regulatory reviews.

1. Website: Cookies and analytics tools are used to gather insights into visitor behavior and improve website functionality. Please refer to our Cookie Policy for more details.
2. Social Media: We collect and process public interactions on our official social media profiles to engage with users and improve our services.
3. Email Marketing Campaigns: Email marketing campaigns are customized based on your preferences and engagement history. Email communications are used to send notifications, updates, reminders, promotions, transactions, job opportunities, and other information purposes. You may “unsubscribe’ at any time via the link provided in the emails.
4. Telephone Calls: Phone calls are monitored for quality assurance, training, and customer support purposes. You can ‘opt-out’ by calling us at 312-789-4325 or emailing us at any time at [email protected].
5. ChatBot and AI Auto-Receptionist:
      a. ChatBot: Logs user interactions to provide support and improve future responses.
      b. AI Auto-Receptionist: Processes inquiries efficiently while safeguarding confidentiality data.
7. RingSense Technology: Optimizes telephone communication by analyzing call data and providing actionable insights for customer service improvement.
8. SMS and MMS Messaging: SMS/MMS messaging communications are used to send notifications, updates, reminders, promotions, transaction, and information purposes. Message and data rates may apply. Messaging frequency may vary. SMS/MMS ‘opt-in’ consent or phone numbers collected for SMS/MMS purposes will ‘NOT’ be shared with third parties or affiliates for marketing purposes under any circumstances. You may text or reply STOP to ‘opt-out’ at any time and reply START to ‘opt-in’ back.

NOTICE TO PUBLIC: TEXT (SMS AND MMS) MESSAGE COMMUNICATION
WE MAY SEND ANY INCARE GLOBAL TEXT (SMS AND MMS) MESSAGE, EITHER DIRECTLY OR VIA THIRD-PARTY EGENT AGENT OR AUTHORIZED SERVICE PROVIDER. IN ORDER TO DELIVER IT TO YOU. YOU AGREE THAT YOUR COMMUNICATION SERVICE PROVIDER IS ACTING AS YOUR AGENT IN THIS CAPACITY. NO MOBILE INFORMATION WILL BE SHARED WITH THIRD PARTIES OR AFFILIATES FOR MARKETING OR PROMOTIONAL PURPOSES. ALL THE ABOVE CATEGORIES EXCLUDE TEXT MESSAGING ORIGINATOR OPT-IN DATA AND CONSENT, THIS INFORMATION WILL NOT BE SHARED WITH ANY THIRD PARTIES. THIS INCLUDES AFFILIATE OR BUSINESS PARTNERS THE OPT-IN IS NOT TRANSFERABLE TO ANOTHER PARTY INVOLVE IN THEIR PROCESS.

At INCARE Global, the security of your personal information is a core priority. We implement robust physical, administrative, and leading technical security measures that align with industry standards to safeguard your data against unauthorized access, disclosure, alteration, or destruction by implementing comprehensive security measures across our operations. Below, we outline the
1. Physical Security Measures
a. Data servers and storage systems are housed in secure facilities with controlled access.
b. Access to physical locations is restricted to authorized personnel only and protected by security protocols, including surveillance systems and controlled access.

2. Administrative Security Measures
a. We enforce strict policies and procedures to govern data management and usage.
b. All employees and contractors handling sensitive data undergo regular training on data protection, privacy compliance, and cybersecurity best practices.
c. Access to personal data is granted on a need-to-know basis, ensuring only authorized individuals can access your information.

3. Technical Security Measures
a. Data Encryption: We use state-of-the-art encryption protocols to secure data both in transit and at rest. This ensures that sensitive data, such as personal and transactional information, is unreadable to unauthorized parties.
b. Access Controls: Restricting data access to authorized personnel only.
c. Firewalls Protection: Our systems are protected by advanced firewalls and intrusion detection/prevention systems to block unauthorized attempts to access our servers and databases.
d. System Audits: We conduct routine assessments and penetration testing to identify and mitigate security vulnerabilities.
e. Multi-Factor Authentication (MFA): Where applicable, we implement MFA to provide an additional layer of protection for access to user accounts and sensitive systems.

4. Ongoing Monitoring and Updates
a. We continually monitor our systems and infrastructure for suspicious activity and potential threats.
b. Software and hardware updates are performed promptly to address emerging security vulnerabilities.

5. Incident Response Protocol: In the unlikely event of a data breach or unauthorized access, we have a robust incident response plan in place of:
a. Identify the breach and assess the scope of the incident.
b. Contain the breach to prevent further unauthorized access.
c. Notify affected users in compliance with applicable data protection laws.
d. Implement corrective measures to strengthen security and prevent future incidents.

6. Security Limitations: While we are dedicated to safeguarding your personal data and employ industry-standard security measures, no security system, data transmission, or storage method can be guaranteed to be 100% secure. There are inherent risks associated with using any digital platform.

Despite these precautions, no system can guarantee absolute security. We encourage you to take steps to protect your personal information as well.

By using our services, you acknowledge this inherent risk and agree to proceed with an understanding of the potential limitations.

If you have concerns regarding the security of your personal data or believe there has been unauthorized access, please contact us immediately using the details provided in this Privacy Policy.

If you do not agree with the terms outlined in this General Privacy Policy, we respectfully ask that you discontinue using our services immediately.

INCARE Global utilizes cookies and similar tracking technologies to enhance your user experience, optimize website performance, and collect data regarding website usage. These tools help us better understand how users interact with our website and allow us to tailor our services to meet user needs effectively, and functionality of our platform.

1. Use of Cookies.
a. Improve User Experience: Customize and personalize your interactions with our website, ensuring a seamless and intuitive experience.
b. Analyze Site Traffic and Usage: Monitor website performance, understand user behavior, and identify areas for improvement.
c. Deliver Personalized Advertisements: Provide tailored advertising content based on your preferences and browsing activity.

You have the ability to manage your cookie settings and preferences directly through your browser. Please note that disabling cookies may affect certain features or functionalities of our website, potentially limiting your experience.

2. Types of Information Cookies Collected.
Cookies may store and track information such as:
a. Your browsing history and interactions on our website.
b. User preferences, including language settings or other customization options.
c. Technical data, such as device type, browser version, and IP address.

3. Consent to Use Cookies.
By accessing and using our website, you acknowledge and consent to the use of cookies and tracking technologies in accordance with this policy.

4. Managing Cookies.
You have the ability to manage or disable cookies through your browser settings. Please note, however, that modifying or disabling cookies may impact on the functionality and user experience of our website. Certain features or services may become inaccessible or operate sub-optimally as a result.

5. Third-Party Cookies.
Our website may also use third-party cookies to track analytics, manage advertisements, or integrate external services. These third-party cookies are subject to the privacy policies of their respective providers.

6. Cookies Data Privacy and Security.
All data collected through cookies and tracking technologies is handled in compliance with applicable privacy laws and regulations. We are committed to ensuring the confidentiality and protection of your information.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
1. Access and Correction: You have the right to access the personal information we hold about you. If you believe any data is inaccurate or incomplete, you may request that we correct or update it. To exercise this right, please contact us through the channels provided in this Privacy Policy.

2. Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format. This enables you to transfer your data to another organization, where technically feasible.

3. Withdraw Consent: You have the right to withdraw your consent to receive communications from us. To opt-out of email campaigns, social media updates, SMS, MMS messages, or other promotional communications, follow the opt-out instructions provided in those communications or contact us directly. Please note that withdrawing consent may limit certain services or features.

4. Data Deletion: Subject to specific legal, regulatory, or contractual obligations, you may request the deletion of your personal information from our records. We will comply with your request where permissible, ensuring we adhere to applicable laws and regulations.

5. Restrict Processing: You can limit the ways in which we process your data by opting out of certain services or forms of communication. This includes, but is not limited to, promotional communications and non-essential data collection practices.

6. File a Complaint: If you believe your data protection rights have been violated, you may lodge a formal complaint with a relevant data protection authority in your jurisdiction. We encourage you to contact us first to resolve any concerns directly.

For further assistance or to exercise any of these rights, please reach out to us using the contact details provided in this Privacy Policy. We respond to all legitimate requests within the timeframes specified by applicable laws. We are committed to addressing your concerns promptly and transparently.

At INCARE, we retain your personal data only for as long as it is necessary to fulfill the specific purposes outlined in this General Privacy Policy or as required by law.
1. Fulfilling Service Obligations: Ensuring the provision of our services, including processing applications, facilitating communication, and delivering support.

2. Legal Compliance: Meeting legal, regulatory, or contractual obligations, including those required under applicable local, state, and federal laws.

3. Dispute Resolution: Addressing disputes, enforcing our terms, and protecting our legal rights.

Once your data is no longer required for these purposes, we securely delete or anonymize it in accordance with industry best practices and applicable data protection laws. Data that is anonymized will no longer be identifiable to you and may be retained for statistical, analytical, or business purposes.

We review our data retention policies regularly to ensure compliance with evolving regulations and best practices. If you have questions regarding how long your specific data is retained, please contact us using the details provided in this General Privacy Policy.

Our website may include links to external websites, services, or content managed by third-party entities. We do not control, and we are not responsible for their privacy practices. We encourage you to read their privacy policies.

These links are provided for your convenience and informational purposes only.

Please note that INCARE Global does not own, control, or assume responsibility for the privacy practices, policies, or content of these third-party websites. Clicking on these links may result in the collection or sharing of your personal information by the third-party website, which is subject to their own privacy policies.

We strongly encourage you to review the privacy policies of any third-party websites you visit to understand how your personal data may be collected, used, and safeguarded. Your interactions with these external websites are solely at your own discretion and risk.

1. Engagement of Third-Party Providers.
INCARE Global may engage reputable third-party service providers to facilitate and support various aspects of our operations. These may include, but are not limited to:
a. Cloud Storage Services: For secure storage and management of data.
b. Analytics Tools: To monitor and analyze website performance, usage trends, and user interactions.
c. Payment Processors: To handle transactions securely, if applicable.

2. Data Use and Restrictions.
All third-party providers engaged by INCARE Global are contractually obligated to:
a. Handle personal data in strict accordance with this exclusive General Privacy Policy and applicable privacy laws.
b. Use personal information solely for the purposes explicitly defined by INCARE Global, such as service facilitation, operational efficiency, or regulatory compliance.

3. Data Protection and Security Measures.
INCARE Global ensures that third-party providers implement robust data protection and security measures to safeguard user information against unauthorized access, misuse, or disclosure. Providers are selected based on their compliance with industry standards for data security.

4. No Unauthorized Sharing.
 Personal data is not shared, sold, or disclosed to third parties for marketing or unauthorized purposes. Any sharing of data is limited to service facilitation or regulatory requirements and is performed under strict confidentiality agreements.

5. Liability for Third-Party Services.
While INCARE Global works exclusively with reputable third-party providers, we are not responsible for any data breaches, misuse, or unauthorized actions taken by these providers. Users are encouraged to review the privacy policies of third-party services integrated with our website or operations, where applicable.

By partnering with carefully selected third-party providers, INCARE Global enhances its operational capabilities while maintaining a commitment to the confidentiality and security of user data.
For any concerns or questions about third-party links on our website, you may contact us directly using the details provided in this Privacy Policy.

1. Intended Audience.
INCARE services are specifically designed for individuals aged 18 and older. We do not target or intentionally provide services to minors under the age of 18 unless specific consent has been granted by a parent or legal guardian.

2. Collection of Personal Information.
a. INCARE Global does not knowingly collect, process, or store personal information from individuals under the age of 18, except where a parent or guardian has provided express written consent.
b. Information collected under parental or guardian consent is exclusively used for purposes such as training and future employment facilitation.

3. Actions Upon Discovery.
a. In cases where we become aware that personal information of a minor under the age of 18 has been inadvertently submitted without appropriate consent, immediate steps will be taken to remove such data from our systems.
b. We will notify the parent or guardian, if identifiable, to resolve the situation in compliance with applicable privacy laws.

4. Parental or Guardian Consent.
Any engagement with individuals under the age of 18 requires prior, documented consent from a parent or legal guardian. This consent must explicitly acknowledge the intended purpose of data collection and its limited use for training or employment-related opportunities.

5. Compliance with Laws.
This policy is fully aligned with relevant privacy legislation, including but not limited to the Children’s Online Privacy Protection Act (COPPA) and other international regulations protecting the rights of minors.

6. Reporting and Contact.
If you suspect that a minor’s information has been collected without proper consent, please contact INCARE Global immediately at Email: [email protected]. We are committed to addressing such concerns swiftly and responsibly.

INCARE operates internationally. As such, your data may be transferred and stored in jurisdictions that may have different privacy protections than your home country. We ensure that such transfers comply with applicable laws through mechanisms like Standard Contractual Clauses (SCCs).

1. Commitment to Data Protection. If your personal data is transferred outside of the United States, INCARE Global is committed to ensuring that such transfers are conducted in compliance with applicable data protection laws and regulations.

2. Implementation of Safeguards. To safeguard your personal data, we implement robust measures to ensure its protection during international transfers. These safeguards may include, but are not limited to:
a. Standard Contractual Clauses (SCCs):
Legally binding agreements approved by regulatory authorities to guarantee that data transferred internationally is protected at the same high quality of standards as required by U.S. or other applicable laws.
b. Data Processing Agreements:
Contracts with third-party providers outline strict data protection obligations and compliance requirements.
c. Privacy Shield Frameworks (if applicable):
Adherence to recognized data protection frameworks was appropriate and lawful.

3. Legal Basis for Transfer. All international data transfers are carried out on a legal basis, ensuring the protection of your rights and compliance with governing laws. This includes meeting the requirements of relevant data protection authorities and ensuring transparency in how your data is handled.

4. User Rights. You retain the right to inquire about how your data is being processed and transferred. Upon request, we will provide additional details regarding the specific safeguards in place for international data transfers.

5. Transparency and Compliance. INCARE Global is dedicated to maintaining transparency in our data handling practices. We regularly review our policies and safeguards to ensure ongoing compliance with evolving data protection regulations globally.

We are committed to addressing your concerns and ensuring transparency in how we protect your data. If you have any questions, concerns, or require further clarification about updates to this Privacy Policy, or to exercise your rights, please contact us directly at:
Email: [email protected]
Phone: 312-789-4325
Address: 425 Joliet St. Ste. 425 Dyer, IN 46311

This Privacy Policy is effective as of March 2025. INCARE Global reserves the right to update this policy periodically without further notice. Material changes will be posted on our website at http://incareglobal.com located at the footer of our website homepage with the Updated Date indicated on the top of the Privacy Policy. We encourage you to review this General Privacy Policy regularly for the latest information on our practices.

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